Senior Gift Processor

Job Description

The Senior Gift Processor is responsible for the operational day-to-day data entry, maintaining accurate donor records, and processing donations received from various events and appeals sponsored by BCDS, ensuring that all gifts are processed accurately and timely. Reporting to the Development Operations Manager, this individual is responsible for reviewing cash receipts, pledges, and database information for Boston Catholic Development Services. The Senior Gift Processor is also responsible for providing donors, parishes, Finance, and other institutions with biographical and financial reports from Raiser's Edge. This position will interact with staff in a fast-paced environment, sometimes under time constraints, while maintaining flexibility and efficiency. This role requires attention to detail, strong organizational skills and the ability to work with various teams to ensure smooth operations within gift processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Accurately process and record donations and gifts in Raiser's Edge, the fundraising database, ensuring that all gift records are updated and reconciled in a timely manner.
Verify donor information and gift details including gift amounts, payment methods, and restrictions or designations attached to gifts.
Maintain accurate donor data. Add or update constituent records as needed.
Understand all aspects of the Catholic Appeal cycle: mail dates, donor materials, training materials, and reporting.
Collaborate with Development, and Finance teams to address any discrepancies, inquiries, or issues related to gifts and donations, and work to find a resolution.
Provide excellent customer service to donors and parishes. Respond to and resolve all inquiries within 48 hours, either by phone or email communication.
Assist with preparing reports and summaries for senior leadership, development team, and other clients.
Ensure a strong understanding of Raiser's Edge through self-paced learning and online training. Train and cross train staff as needed offering guidance on best practices.
Follow all gift processing policies and procedures. Including but not limited to working with various teams to improve workflows and systems, meeting deadlines, time management, and multi-tasking.
Identify opportunities for process improvements and propose solutions to enhance efficiency and accuracy in gift processing.
Maintain a neat and orderly filing system of donor transactions, whether paper or electronic.
Serve as a liaison with internal Finance team, and other vendors to ensure proper controls are in place to serve our donors and parishes.
Assist with reconciling credit card transactions. Run and review various departmental reports.
Escalate change in procedure or high-risk transactions for proper documentation.
Assist with database cleanup projects, as directed.
Interact in a positive and professional manner with staff and visitors at the Pastoral Center.
Ensure compliance with the department's Donor Bill of Rights and Standard Fundraising Code of Ethics. Escalate issues as necessary.
Other duties as assigned, including various administrative tasks.

QUALIFICATIONS:
Minimum 2 years' experience in high-volume processing department. Donor database experience is a plus, especially Raiser's Edge.
A self-starter and team player with excellent organization and communication skills.
An enthusiastic applicant who is eager to learn new systems and is adaptable to change. Flexibility and a positive attitude towards learning are essential for this role.
Ability to multi-task, prioritize, work independently, and keep organizational priorities clear.
Proficiency and experience with computers are required with a strong understanding of Microsoft products, specifically Excel.
High degree of accuracy and attention to detail.
Strong time management skills.
Ability to communicate effectively through e-mail and/or telephone.
Strict adherence to confidentiality of data.
Willingness to support the mission of the Catholic Church.

PHYSICAL PERFORMANCE ELEMENTS:
Ability to use a computer/keyboard for up to 8 hours/day.
Ability to sit for up to 8 hours/day.
Ability to lift and carry materials weighing up to 20 pounds.

About the Employer

The Archdiocese of Boston is the fourth largest archdiocese in the United States and is the spiritual home for more than 1.8 million Catholics. Since July 2003, Cardinal Sean P. O'Malley, OFM Cap., has led the Archdiocese through unprecedented events with a focus on healing and rebuilding the local Church.