Hospitality and Office Manager

Job Description

Job Title: Hospitality and Office Manager
Categories: Full-time
Location: Annunciation Heights Camp, Near Estes Park, Colorado
Reports to: Director of Hospitality
Start Date: ASAP
Compensation Range: $16 - $22/hr. Pay commensurate with experience, salary history, and additional role(s) as well as housing needs

The Hospitality and Office Manager is a full-time, year-round position with the overall responsibility of caring for guests and overseeing scheduling at the Annunciation Heights and Camp St. Malo properties.

The job includes managing the office at Annunciation Heights, coordinating volunteers and supporting the Director of Hospitality in providing service to all guests.

The Hospitality and Office Manager will handle guest inquiries, bookings, and reservations. Coordinate check-ins, ensuring a smooth and welcoming experience for guests. Manage schedules across multiple programs at Annunciation Heights and Camp St. Malo. Help put systems in place to ensure guests receive a warm welcome and have a comfortable and enjoyable stay. Address guest needs and concerns promptly and professionally. Assist with housekeeping to maintain high cleanliness and service standards.

The Hospitality and Office Manager position reports to the Director of Hospitality. Primary responsibility is to ensure that guests are taken care of, and schedules are kept up to date.

Education and Experience:

• High school diploma or equivalent
• Relevant work experience
• Excellent communication, interpersonal, and organizational skills
• Ability to work independently and as part of a team

Essential Duties:

• Be the first point of contact for Annunciation Heights including answering phones and general emails.
• Registrar duties for Annunciation Heights run programs.
• Manage office supplies and cleanliness of the office.
• Coordinate volunteer schedules and communication with staff to facilitate great experiences for all.
• This position is responsible for managing Annunciation Heights group booking and general schedule.
• Manage the master calendar including booking lodging and meeting rooms as well as staff schedules.
• Booking Management: Handle guest inquiries, bookings, and reservations
• Coordinate check-ins and check-outs, ensuring a smooth and welcoming experience for guests, coordinate the hosts for guest groups.
• Hospitality during Guest Stays: Ensure guests receive a warm welcome and have a comfortable and enjoyable stay
• Address guest needs and concerns promptly and professionally
• Assist the Director of Hospitality with overseeing housekeeping and resource set ups for groups

Competencies and Qualifications:

• Refrain from public promotion or approval of any conduct or lifestyle that would reflect discredit or disgrace on, or cause scandal in relationship to, the Archdiocese of Denver, or considered to be in contradiction with Christian doctrine or morals;
• This role requires a proactive and detail-oriented individual who is passionate about providing exceptional guest experiences
• Qualifications: Proven experience in hospitality, or a related field
• Strong communication and customer service skills
• Excellent organizational and time management abilities
• Attention to detail and a proactive approach to problem-solving
• Additional Requirements: Flexibility to work evenings, weekends, and holidays as needed
• Be part of a dynamic and supportive team
• Depending on the needs of the camp, may need to be available to work outside of a normal work week, including some weekends.

Physical Requirements:
May be required to lift, carry, push or pull objects up to 50 lbs.

Responsibilities and Duties Common to all Staff:
• To be a practicing Christian who seeks to follow Christ in his/her daily living and in interaction with other staff and guests (campers, parents, volunteer staff, user groups, etc.); to have a positive attitude toward the Catholic Church, her teachings, and her work
• To exemplify a general attitude of helpfulness to other staff and volunteers, campers, parents, and user groups
• To give assistance in any phase of the ongoing operation of the camp when need warrants and when assigned by the Executive Director
• To joyfully give 100% effort to the job, understanding that it is all encompassing and may require more than 40 hours per week at different times of the year.

Annunciation Heights offers a competitive compensation package that includes a full time, year around salary, medical, dental, vision, Life, retirement plan, along with PTO and paid holidays.

WHY WORK AT ANNUNCIATION HEIGHTS

Annunciation Heights exists to be a place of transformative encounter with Jesus Christ so that those we serve may live life fully for the glory of the Father. We do this by fostering experiences of authentic connection immersed in the beauty of God's Creation. We provide youth and family camp programming, outdoor education, group retreat space, a missionary program, community engagement, and Camp St. Malo ministries.

Send Resume, cover letter, three relevant references and salary history to: bernadette.buches@annunciationheights.org

About the Employer

Annunciation Heights is a new Catholic youth and family camp nestled at the base of Longs Peak in the heart of Colorado's majestic Rocky Mountains. By living an authentic Catholic culture, we seek to glorify God by leading our guests into the depth and mystery of a personal friendship with Jesus and His Church. Under the patronage of Mary, Undoer of Knots, our goal is to awaken and restore the hearts of Catholics to the radiant joy of knowing and living the Catholic Christian life.