Customer Service Lead-Project Management

Job Description

Customer Service Lead/Project Management

Are you passionate about serving the Church through technology? Do you thrive in a fast-paced environment where faith, service, and excellence come together? We're seeking a dedicated Customer Service Lead/Project Manager to help us bring impactful software solutions to Catholic organizations nationwide.

About Us:
We are the leading provider of Catholic solutions serving the growing needs of the Catholic Church. We are committed to helping parishes, dioceses, ministries, and schools thrive through technology and communication. Our work is rooted in service, and we believe innovation should never lose its heart. As we grow, we're looking for someone who shares our values and is excited to serve the Church in a meaningful way.

Your Mission:
Onboard new clients with care and clarity, ensuring a smooth start to every partnership.
Manage projects from start to finish-on time and on budget.
Serve as the main point of contact for key accounts and large-scale clients.
Coordinate with internal teams to deliver high-quality results.
Communicate proactively with clients, ensuring they feel supported, heard, and valued.
Identify areas for growth and improvement in the client experience.

What We're Looking For:
Prior software support, client support, customer service or similar experience.
A passion for exceptional customer service.
Excellent communication and organizational skills.
Prior project management experience or similar.
A self-starter who thrives in a mission-driven, collaborative environment.
A love for the Catholic Church and a desire to support the mission through your work.

Bonus Points For:
Previous experience working with Catholic organizations.
Experience in SaaS, web development, or digital tools for ministry.

Benefits:
401(k) with company matching
Health insurance
Dental & vision insurance
Generous PTO & vacation policy

About Diocesan:
We have served the Catholic Church with distinction for over 63 years. With offices in Austin, TX., Orlando, FL, Columbus, OH, Grand Rapids, MI., and Harrisburg, PA we are able to provide products to the entire country. Our innovative product line has us poised for even faster growth to serve the changing needs of the Church as they venture deeper into the digital communications age.

About the Employer

The leading providers of Catholic communications in the US. We specialize in providing print, web, mobile and office resources to Catholic organizations. For over 60 years we've been serving the needs of the Catholic Church.