Customer Service Representative (On-Site)

Job Description

Job Overview:

The Customer Service Representative is responsible for providing excellent customer service to all who reach out to the St. Paul Center. This individual is often the first person to interact with customers of the St. Paul Center, and as such they should serve as a faithful and joyful witness to the mission of the Center. The Customer Service Representative will report to the Customer ServiceManager, and he/she will play a vital role in ensuring that all customers can seamlessly access the high-quality publications, parish resources, and digital content that the Center produces daily. This is an on-site position in Steubenville, OH.

Responsibilities and Duties:

Serve as the first line of customer service support to all of those who benefit from the work of the St. Paul Center

Answer customer phone calls and respond to customer voicemails, resolving all customer inquiries related to orders, memberships, digital content, event tickets, etc.

Monitor and respond to all inquiries sent to Customer Service via email

Provide website support to phone customers with issues related to their log-in, account, orders, or streaming

Assist customers with event registration, tickets, cancellations, etc.

Utilize NetSuite to create customer accounts, place orders, track orders, take payments, change/cancel orders, etc.

Provide detailed information to customers regarding the All-Access Membership and Journey through Scripture series

Fill in at the front desk reception as needed

As time permits, help facilitate phone banks to initiate customer contact via phone to: Follow up on expired credit cards and other failed orders, Upgrade Memberships, Interview individuals who have canceled their memberships, Invite priests to conferences.

Other duties as assigned.

To apply, email cover letter and resume to Stacy Beigel at stacybeigel@stpaulcenter.com.

About the Employer

The St. Paul Center for Biblical Theology is a non-profit research and educational institute that promotes life-transforming Scripture study in the Catholic tradition. The Center serves clergy and laity, students and scholars, with research and study tools - from books and publications to multimedia and online programming.
We read the Bible from the heart of the Church, in light of the Church's Liturgy and living Tradition. In this way, we hope to help people experience the heart-to-heart encounter that Jesus' disciples experienced on that first Easter night, when they knew Him in the breaking of the bread: "Did not our hearts burn within us while He talked to us while He opened to us the Scriptures?" (see Luke 24:13-37)