Directory Manager - Her PLAN

Job Description

Please apply at https://recruiting.paylocity.com/Recruiting/Jobs/Details/2873874
We process applications exclusively through the above portal; please do not send application materials via email.

Her Pregnancy and Life Assistance Network (Her PLAN) is a project of the Susan B. Anthony Pro-Life America Education Fund that strengthens and grows the pro-life safety net. The project works across seven categories of care that encompass assistance to address the reasons women resort to abortion. The program currently offers resource directories in 29 states and full-time community coordinators in 10 states.

A critical component of Her PLAN is the Directory Division. The Directory team works to encourage providers to list their organizations, create accounts, and use the Her PLAN Directory as a referral tool.

Essential Functions:
Lead a team of 6-8 remote employees to:
1. Recruit providers to be listed in the Her PLAN Directory
2. Recruit individuals to create accounts in the directory and use the directory to serve women in need
3. Maintain a clean, up to date directory that serves our users well
Participate on the Directory Division Leadership Team to collaborate on work related to Provider Listings, Account Holders/Users of the Directory and promoting/marketing the Directory for growth in both categories.
Analyze and make improvements to processes to ensure 1) successful recruitment of providers, and 2) a high rate of providers completing the compliance steps necessary for Directory listing.
Master use of customer relationship management (CRM) software and Her PLAN's internal database software. Train staff on these tools and use these databases and Excel spreadsheets to track and report progress.
Work closely with the Her PLAN compliance team to ensure potential directory entries meet our criteria to be a life affirming and safe option for referral.
Focus on data integrity through the development of Data Management processes.
Clearly communicate progress, challenges and successes within the SBA team.
Demonstrate Her PLAN/SBA culture in all interactions with staff and providers.

Competencies:
Flexible - candidate must be flexible and willing to adjust and improve processes to enhance program outcomes.
Detail-oriented - candidate must be thorough when performing work and strive to achieve accuracy and consistency in all tasks.
Ability to Multitask - candidate must be able to juggle multiple projects at once and be able to swiftly change course throughout the day.
Previous data entry, phone call management and general office experience.
Must be pro-life.

Requirements:
Possess a high level of professionalism and confidentiality.
Strong written and verbal communication skills.
Proven ability to utilize spreadsheets and understanding of time studies and step processes.
Experience in HubSpot, Salesforce or similar applications preferred but will train.
Solid sales, data analyst, customer service or similar background.
Strong knowledge of technology platforms including Microsoft Office products (including MS Teams).
Experience supervising teams and providing programmatic oversight.

Supervisory Responsibility:
This position supervises the Directory Analysts (who are currently part-time, fully remote employees.)

Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.

Physical Demands:
Must be able to perform essential duties satisfactorily with reasonable accommodations.
Work is generally done sitting, talking, hearing, and typing.
May be required to lift objects up to 20 lbs.

Position Type/Expected Hours:
This position is a full-time position. Hours of the work are 8:30 AM - 5:30 PM with some flexibility. Some weekend and evening work may be required.

Travel:
Travel may be required to attend conferences.

Benefits:
Her PLAN offers a comprehensive benefit portfolio including health, dental, and vision insurance, 401K plan with employer match, life insurance policy, short-term and long-term disability coverage, free onsite parking, paid holidays, and paid time off.

Corporate Culture:
SBA Pro-Life America and Her PLAN have experienced tremendous growth over the last 10 years, and we are on track for even more growth in the coming years as we expand our programs and impact. The person who fills this position should model our core values of being sacrificial, ambitious, scrappy, and excellent team-player. Our employees are experts in their fields, hard workers, and are incredibly dedicated to ending abortion. They are team oriented with a sacrificial mindset to help one another in our shared mission. We leverage every available opportunity to make advances for the unborn and their mothers.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO Statement:
SBA Pro-Life America is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any protected class under federal, state, or local law is a violation of our policy and is against the law. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, covered veterans status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, or any other protected characteristic. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions-in-force, recall, transfer, leave of absence, compensation, and training.

About the Employer

SBA's mission is to end abortion by electing national leaders and advocating for laws that save lives, with a special calling to promote pro-life women leaders.
Her PLAN (Her Pregnancy and Life Assistance Network) facilitates collaboration between assistance providers and their communities to empower women and families through comprehensive medical, social, and material support. We connect and grow the life-affirming safety net so mothers and babies are empowered with the support they need to thrive.