Front Office

Job Description

Job Title: Front Office
Hours: Monday through Friday 8:15am-5pm
Position Objective: Contribute to the smooth and efficient functioning of the clinic by providing high-quality administrative support to the patients, doctors, and staff at the clinic. Undertake all duties in a caring and supportive manner and provide an exceptional standard of care to patients at all times.

Working Conditions: This position is in a fast-paced and multi-tasking medical office environment.

Experience:
• Ability to work accurately and efficiently
• Computer and data entry skills
• Excellent telephone skills and patient care etiquette
• Knowledge of patient billing procedures
• Ability to work well under pressure
• Dependable and prompt
• Ability to interact effectively and in a supportive manner with people of all backgrounds
• Attention to detail and problem-solving skills

Duties and Responsibilities:
1. Greet and welcome patients, record appointments and patient arrival, inform patients of delays
2. Answer telephone calls promptly and courteously; pass on messages to the appropriate person(s)
3. Responsible for incoming and outgoing mail
4. Assure the readiness of the lobby area for working each day; open the building at the designated time and have all front office activities fully operational at the start of business
5. Register patients according to protocols
6. Process copays and/or payments from uninsured patients
7. Determine patients' financial status and their insurance eligibility
8. Assist patients in completing the necessary forms accurately
9. Schedule patient appointments per office protocols
10. Maintain forms and office supplies required for front office operations
11. Respect and maintain privacy and dignity of patients; always assure patient confidentiality
12. Participate in staff and educational meetings
13. Maintain a filing system for all patient documents
14. Direct medical questions to medical staff
15. Perform routine clinic duties each shift
a. Tidy lobby area and kid's room
b. Empty surrounding shredding documents
16. Other duties as assigned

Expectations:
1. Take direction from the Business Manager
2. Commit to absolute confidentiality of client information
3. Secure an approved substitute if unable to work assigned shift
4. Attend all in-service training or obtain pertinent information
5. Use conflict resolution according to Matthew 18 Policy

Reports to: Business Manager
Attire: Business Casual

About the Employer

Holy Family Catholic Clinic is committed to providing superior, compassionate, life-affirming health care to patients of all ages, honoring the sanctity of life from conception to natural death, and supporting the Culture of Life.