Bilingual Client Advocate Life Coach

Job Description

GUIDING STAR WAKOTA
Bilingual Client Advocate/Life Coach
Job Description

Status: Part Time (24 hours a week), Non-Exempt
Reports To: Director of Client Services
Location: Onsite
Updated: 1/8/2025

About Guiding Star Wakota:
Guiding Star Wakota provides women and families compassionate care, empowering them to choose life and supporting them on the parenting journey.
Our core values are compassionate, collaborative, and professional.
OVERVIEW
In cooperation and coordination with the Executive Director and Director of Client Services, the Bilingual Client Advocate/Life Coach assists with all client services and programs and related policies and procedures; and serves as an advocate for clients (including pregnancy testing). The Bilingual Client Advocate/Life Coach will maintain a respectful, helpful, working relationship with all Guiding Star Wakota staff and volunteers and will help fulfill the mission of Guiding Star Wakota by utilizing the most current factually accurate information and being knowledgeable of each of our service areas. Fluency in Spanish is required.
JOB DUTIES AND RESPONSIBILITIES

Key Result Area #1: Client Advocate

1. Complete financial aid applications for clients and ensure that all steps are taken to assist clients with rental assistance through Life Fund or Cradle of Hope
2. Assist clients with applications for SNAP or other county resources. When appropriate, refers clients to in-house mental health services or other referrals as needed.
3. Able and willing to teach clients a variety of education classes.
4. Facilitate weekly Spanish speaking mom's support group using a GSW curriculum.
5. Perform pregnancy testing as needed. Refers medical questions or concerns pertaining to clients to the Nurse Manager. Refrains from ever offering any medical advice to clients.
6. Assists with translating for Spanish speaking clients, including during ultrasound appointments.
7. Provides advocacy to clients, utilizing the most current factual information and being proficient regarding the following topics or issues:
- Unplanned Pregnancy
- Post-Abortion Resources
- Adoption Resources
- Basic pregnancy related issues
- Sexual Risk Avoidance
- Contraception methods and their effects
- Natural Family Planning and Fertility Awareness
- Sexually Transmitted Infections and Diseases (STIs and STDs)
- Medical terminology in regards to pregnancy and ultrasounds
- All other educational resources available to clients
8. Accurately records client information and interactions in NextLevel.
Key Result Area #2: Life Coach
1. Partners with clients to spark creative and thought-provoking processes that encourage them to unlock their full potential.
2. Hold clients in high regard as experts of their own lives.
3. Collaborates to help clients excel in life, guiding them to unveil their authentic selves.
4. Ignites self-motivation to uncover true desires and construct a purposeful life.
5. Helps clients shape positive future experiences in life.

Key Result Area #3: Reception/Front Desk/Material Assistance
1. Supports donations that are received, sorting through, and putting things in storage.
2. Assist Receptionist with answering the phone and scheduling client appointments. Assist Receptionist with new client intakes as needed.
3. Accurately enters Material Assistance distribution under client profile in NextLevel and ensures proof of child documents are uploaded in NextLevel if needed.
4. Adheres to Material Assistance protocols as established by the Director of Client Services and Executive Director

Key Result Area #4: Essential Functions of All Staff
1. Communicates as needed with Director of Client Services and Executive Director, and meets regularly to evaluate and manage policies, procedures, and/or client services.
2. Assists Executive Director in fundraising and marketing duties as necessary.
3. Networks with other pro-life client advocates and attends appropriate local pro-life training opportunities or conferences if possible.
4. Networks with other social service agencies such that resources can be shared, we might have better visibility, and more abortion-minded clients are attracted to our center.
5. Maintains a respectful, helpful, working relationship with all Wakota staff, volunteers, donors, board members and the Medical Director
6. Respects and maintains confidentiality at all times, except when required by law.
7. Complies with the Wakota Employee Handbook and all other Wakota Policies and Procedures, and all laws, rules, regulations, standards, and best practices appropriate to the position.
8. Comply with all policies and procedures of the organization and affiliates including Elevate Life and Guiding Star Project. Comply with all laws, rules, regulations, standards and best practices appropriate to the position.
9. Other duties as assigned.

REQUIRED QUALIFICATIONS
1. Agreement with our Values and Approach:
• Commitment to Guiding Star Wakota's organizational values (compassionate, collaborative, and professional). We believe in the inherent dignity of each person, from conception to natural death; the right of our clients to receive comprehensive, truthful information in a respectful and compassionate way; and the importance of addressing the needs of the whole person - physical, emotional, spiritual and social - when providing services.
• Dedication to pro-life belief in the dignity, sanctity and worth of every human life. We do not perform or provide referrals for abortions. We do not recommend or provide artificial contraception. We promote healthy choices regarding sexuality that both honor the dignity of the human person.
2. Professional: Prior experience in a pregnancy help center preferred. Exhibits strong interpersonal, organizational and communication skills, and possesses basic computer skills and knowledge.
3. Education: bachelor's degree or its equivalent and/or related experience preferred, minimum of high school diploma required. Preferred: Life Coaching certification (if not already certified, GSW will provide certification in life coaching), counseling, social services, family services, and/or previous non-profit education and/or experience.
4. Personal: Able to empathize with those in distress and give practical assistance; able to maintain healthy boundaries, and active listening skills. Knowledge of Hispanic cultural dynamics and needs. Required: Fluent in Spanish
5. Relational: Ability to problem solve as a team member with a positive outlook and to accept responsibility. Ability to act independently and to seek consultation when needed. Ability to adapt to organizational and process changes.

COMPENSATION AND BENEFITS: $20 - $24 an hour.

About the Employer

Guiding Star Wakota provides women and families compassionate care, empowering them to choose life and supporting them on the parenting journey.
Our core values are compassionate, collaborative, and professional.