Customer Service-Onboarding Specialist

Job Description

Are you passionate about providing exceptional customer service and helping others succeed? We are looking for an outgoing and enthusiastic Customer Service/Client Training Specialist to join our team. In this role, you'll help new clients by providing training and ongoing support, ensuring they have the best possible experience with our company.

Responsibilities
-Conduct onboarding sessions to train new and existing parish staff on our products and services, ensuring they feel confident and prepared.
-Provide exceptional customer support by addressing support inquiries and resolving concerns promptly and accurately.
-Build strong, lasting relationships with parish staff through personalized and exceptional service.

Requirements
-Bilingual (Spanish)
-An outgoing personality with excellent communication and interpersonal skills.
-Prior experience with Microsoft Publisher, Word or similar publishing software.
-Prior experience with Adobe Photoshop and InDesign is preferred.
-An eye for good design and layout.
-Comfortable with technology and quick to learn new systems or software.
-Experience in customer service, client training, or related field.
Strong problem-solving abilities and attention to detail.

About Diocesan
We are the leading provider of Catholic communication solutions serving the Church's growing needs. We have served the Catholic Church with distinction for over 63 years, with offices in Austin, TX; Orlando, FL; Columbus, OH; Grand Rapids, MI; and Harrisburg, PA. Our innovative product line has us poised to serve the changing needs of the Church as they enter the digital communications age.

About the Employer

The leading providers of Catholic communications in the US. We specialize in providing print, web, mobile and office resources to Catholic organizations. For over 60 years we've been serving the needs of the Catholic Church.