Case Coordinator (Stay the Course Navigator)

Job Description

POSITION SUMMARY: Conducts comprehensive intakes and client needs assessments; develops, implements, monitors, and evaluates individualized service plans; assists clients with transitioning and navigating through the college system; and assists clients with removing barriers to college completion and acquiring the skills necessary to complete college coursework. Prepares and maintains detailed case files, required forms, and reports; monitors and evaluates client progress toward service plan goals; adjusts service plans as necessary; and participates in agency and community activities to enhance client services.

ESSENTIAL FUNCTIONS:

1. Interviews clients through comprehensive intakes and assessments; conducts assessments to determine barriers to graduation and discover clients' strengths and educational and career goals.
2. Engages potential clients through community outreach, including public presentations, oral and written communication, and attendance at community outreach activities.
3. Develops, implements, monitors, evaluates, and updates individualized service plans according to program guidelines; maintains regular contact with clients to monitor/track progression towards service plan goals.
4. Provides referrals to community supports and resources, service providers, and other programs to address barriers to graduation.
5. Develops educational and career approaches for diverse populations; assists clients with navigating the community college system and, if needed, selecting coursework appropriate to skills and goals.
6. Counsels clients individually or in small groups on life skills, the importance of graduating and following their degree plan, and professional skills development.
7. Responsible for assisting clients with emergency financial assistance and helping them access other financial asset-building programs.
8. Documents all communication with and on behalf of the client in the case file.
9. Completes all necessary documentation to ensure compliance with funding requirements, licensing requirements, COA standards, and agency quality assurance standards.
10. Creates an environment consistent with agency culture, mission, vision, and values and represents the agency in the community in the same manner.

OTHER RESPONSIBILITIES:
1. Participates in staff training and development activities as directed.
2. Performs other duties as required.

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
1. Bachelor's Degree is required. A Master's Degree in a relevant field is preferred.
2. Experience in higher education is preferred.
3. Familiarity with diverse, low-income populations and their needs.
4. Detail-oriented, organized, and capable of prioritizing and managing multiple
responsibilities.
5. Skill required to conduct and coordinate services to clients in compliance with the contractual and Agency requirements; as assigned, supervise others in the provision of client services, maintain records and prepare reports; communicate effectively, both orally and in writing, with staff, volunteers, clients, and the public; effectively manage stressful or crisis situations; establish and maintain cooperative working relationships; participate in peer review; promote Agency programs, respond to inquiries, provide information about Agency services and provide public relations.

WORKING ENVIRONMENT: Responsibilities of the Case Coordinator (Stay the Course Navigator) involve travel and work beyond the regularly scheduled workday.

About the Employer

We are a Christian ministry of charity, service, and justice dedicated to providing help to those in need, hope to those in despair, and inspiration for others to follow, fulfilling our mission by strengthening families, building communities, and reducing poverty. We serve everyone regardless of age, race, ethnicity, religious affiliation, or economic/social background. Catholic Charities provides services to more than 19,000 people annually in 46 counties in western North Carolina. Services include food pantry, counseling, immigration, refugee services, youth services, family enrichment, pregnancy support, and social concerns and advocacy.