Director of Client Services

Job Description

Be PROUD of what you do:
You'll join a mission-driven team and agency dedicated to supporting our clients. We have been entrusted with a 114-year legacy of doing good and we have set forth a bold goal of ending poverty in our community. Our services are uniquely positioned to address a myriad of key factors that keep families from reaching their bigger, brighter future. We have identified five different areas, or pathways, in which our programs create impact: financial resiliency, education credentials, emotional resiliency, resource stability, and employment. And we're growing our team to make it all happen! Though we are guided by our Catholic Faith, you do not have to be Catholic to join our team or receive services.

Core Responsibilities:
-Lead, Management and Accountability
-Budget Oversight
-Program Design & Implementation
-Quality Assurance
-Funder & Community Relations

What will you be doing in your role?
-You lead, manage, and are accountable for the functions performed by your team to support the overall mission of the agency.
-You lead with an understanding of the agency's Big Picture and your department's role in that vision.
-You develop, monitor, and evaluate all department work plans, outputs, and outcomes to ensure goals are met.
-You monitor and evaluate team performance to ensure compliance with all expectations and standards of practice.
-You provide training, supervision, mentoring, and coaching to develop department staff and leadership.
-You monitor department expenditures to ensure accountability and operation within established budget.
-You lead team's identification and development of resources (volunteer, donor, financial) necessary to ensure successful department performance, including the preparation of proposals.
-You represent agency leadership with community partners and civic leaders.
-You cultivate positive relationships with relevant funding and monitoring entities, faith-based organizations, social service providers, and other community partners.
-You complete or audit all necessary documentation to ensure compliance with funder requirements, licensing requirements and agency quality assurance standards.
-You develop and implement program policies and procedures to ensure effective and efficient delivery of services.
-You ensure effective communication with department, peers and agency leadership.
-You assure services are delivered in accordance with agency culture, mission, vision and values.

Are you the next Director of Client Services?
-Master's Degree in social work or related field preferred or a combination of education and work-related experience.
-3 to 5 years' experience managing a diverse social service team.

Here's the Good Stuff...
-Full-Time, salaried position. Pay is determined by relevant experience, work history, education and internal equities.
-Medical/Dental/Life insurance
-16 paid Holidays (including being closed Christmas Eve through New Year's Day)
-In addition, we also offer Vacation and Sick time.
-403(b) with employer match- up to 6%
-Paid parental/critical illness leave
-Employee Assistance Program
-Mentorship Program
-Wellness Program
-Financial Coaching

I'm in...next steps:
We want to know more about you! Send us your resume and cover letter through the "Join our Team" tab on our website: www.catholiccharitiesfortworth.org.
Select the job posting and click the "Apply now" button at the top right of the posting. Be sure to complete all fields so we know who to contact!

About the Employer

Catholic Charities Fort Worth (CCFW) is a learning organization that believes every person should have the opportunity to live their best life, free from poverty. Founded in 1910, CCFW works every day to make this vision a reality, serving tens of thousands of people in North Texas, and across the nation, each year. CCFW is rooted in Catholic Social Teaching and reflects these values through our client-centered approach and commitment to ensuring our practices meaningfully impact the lives of those we serve. We strategically challenge the way poverty is addressed nationwide by creating solutions to meet the evolving needs of our community, eradicating the barriers keeping people in poverty, and transforming the narrative around poverty through advocacy and collaboration.