Pilgrim Support Associate

Job Description

Verso Ministires is currently seeking a part-time Pilgrim Support Associate to assist with pilgrim relationship management and customer service.

Your role at Verso Ministries:
- Assist with customer service functions, enhancing pilgrim relationships and experience
- Serve as contact and the "face of Verso" to individual pilgrims
- Address pilgrim questions and issues in a prompt and courteous manner
- Coordinate, draft, and distribute pilgrim communications
- Manage and process pilgrim registrations, payments, invoices, and refunds
- Maintain accurate records within booking and CRM systems
- Supervise student intern(s) assisting in Pilgrim Support
- Assist in improving operational efficiency and strategies

You should have:
- Organizational skills, attention to detail, and the ability to manage multiple projects and deadlines at once
- Offer exceptional customer service with confidence and competence
- An ability to learn new skills, to be flexible, respond to ever-changing demands, and perform in a fast-paced environment
- Exceptional written and verbal communication skills

Bonus points:
- Experience in customer service
- Understanding of project management techniques and processes
- Proficiency with Google Workspace and Microsoft Office, especially Excel, Adobe suite, and/or a CRM

What we offer you:
- Competitive pay, commensurate with experience
- Opportunities to travel the world to holy sites at the company's expense

Work Location: Notre Dame, Indiana (in-person)

The position is open until filled. The ideal start date is between November 1-December 1, 2024.

Interested?
Email careers@versoministries.com with cover letter and a current resume.

About the Employer

Verso Ministries exists to facilitate encounters with Jesus on pilgrimage. We work with Catholic parishes, schools, arch/dioceses, organizations, and communities to travel the world and discover what God has in store. Our primary destinations include Italy, France, Spain, Portugal, Mexico, and the Holy Land.